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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Nurses were very attentive to my comfort. My doctor was the BEST!!! "

"The staff at Gulf Coast Endoscopy Center is fantastic! Dr Penuel and his staff truly care about the patient and making sure they are well cared for!"

"I thought the entire staff did a terrific job in making me feel comfortable and in keeping things light. In particular Dr. Penuel. I always like physicians who introduce themselves by using their name, in this case Hi I'm Jim Penuel, as opposed to the more formal greeting. It does break the ice as it were."



"Dr. Kessel explained the whole procedure. The nurses (many) were kind also."

"The nurses were very attentive before during and after the procedure. Dr. O'Konski checked to make sure I knew how the procedure went afterwards. I am very satisfied with Dr. O'Konski and staff."

"Mary was my nurse who helped me in pre op - She was excellent calmed my nerves. Dr. Kessel & the OR staff explained everything to me in the OR again. I had a great experience at this facility. Dr. Kessel was an excellent Dr. prepping me on what to expect prior to the procedure, during & after. I would definitely recommend her to my family & friends."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.